Privacy

Privacy Policy

This Privacy Policy explains how Krona Boutique (“Krona”, “Company”, “we”, “us”, or “our”) collects, uses, and protects your information when you access or use our website [insert URL], mobile application, and related services (collectively referred to as the “Platform”), unless a separate Privacy Policy is provided for a specific service.

Your Consent

By accessing or using our Platform, including visiting our website or downloading and using our mobile application, you consent to the practices described in this Privacy Policy. If you do not agree with this Policy, please refrain from using the Platform. Continued use of the Platform signifies your acceptance and informed consent to this Privacy Policy and our data handling practices.

What Information We Collect

We collect personal and device-related information to provide and improve our services. This includes:

Personal Information: Name, phone number, email address, shipping/billing address, and any other information you provide during registration or while placing an order.
Payment Details: While making a purchase, your payment information such as card details or UPI may be collected through secure, third-party payment gateways.
Device & Usage Information: Browser type, device type, IP address, operating system, and interaction with our Platform.
Media & Files Access: With your permission, we may access your media files to support features like uploading photos or custom design inputs.
Location Data: If you enable location services, we may collect GPS or network-based location data to provide region-specific services and enhance user experience.

How We Use Your Information

We use the information we collect to:

Process your orders and facilitate delivery.
Customize your experience with product suggestions and style preferences.
Provide customer support and respond to queries.
Send order updates, promotional offers, and newsletters (only if you opt in).
Improve our services, products, and website features based on analytics and feedback.
Comply with legal obligations.

Sharing Your Information

We do not sell your personal information. However, we may share your data with:

Service Providers: Including delivery partners, payment processors, IT support teams, and marketing agencies who help us run our business efficiently.
Government or Law Enforcement: When required to comply with legal obligations or protect our legal rights.

All third-party service providers are obligated to use your data only to provide services on our behalf and to comply with applicable privacy laws.

Data Security

We employ reasonable and industry-standard security measures to protect your information from unauthorized access, misuse, or disclosure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our Platform is not intended for individuals under the age of 18. If you are a parent or guardian and believe your child has provided us with personal data without your consent, please contact us, and we will promptly delete such information.

User Rights

As a user, you have the following rights:

Right to Access – Request details of the data we hold about you.
Right to Rectification – Request corrections to inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten") – Request deletion of your data.
Right to Withdraw Consent – Withdraw consent for marketing or data processing at any time.

To exercise your rights, please email us at [insert contact email].

Data Retention

We retain your information only as long as necessary for the purposes stated in this Privacy Policy or as required by applicable law. Once the data is no longer necessary, we ensure its safe and secure deletion.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our Platform with a revised “last updated” date. Your continued use of the Platform after any changes constitutes your acceptance of the revised Policy.